1. GENERAL PROVISIONS

These General Terms and Conditions of Reservation and Stay govern reservations, payments, cancellations, stays, and the use of services at The Point Boutique Experience, operated by the company Žiher Ltd., Moškanjci 1G, 2272 Gorišnica, Slovenia.

By making a reservation, the guest confirms that they have read these terms and conditions and fully accept them.

2. BOOKINGS AND CONFIRMATIONS

Reservations can be made via the website, the Bentral system, email, or other official channels of the accommodation facility.

Booking is finally confirmed upon receipt 30 % advance payments against the value of the booking, unless otherwise agreed.

The remaining balance is settled upon departure.

The hotel reserves the right to pre-authorise or block funds on the guest's payment card.

3. TYPES OF RESERVATIONS AND CANCELLATION TERMS

Standard booking
- free cancellation up to 48 hours before arrival 
- late cancellation or no-show: 100 % of the booking value will be charged 

Non-refundable reservation
- approximately 10 % at a more favourable price 
- no cancellations or refunds 

Wellness in package deals
- free cancellation up to 7 days before arrival 
late cancellations are charged in full 

No-show
- In case of no-show, there will be a charge. 100 % provision values 

4. ARRIVAL AND DEPARTURE (CHECK-IN / CHECK-OUT)

Check-in
- standard check-in: from 15:00 onwards 
Self check-in is enabled outside of reception opening hours 

The reception is open:
- Monday to Friday between 9:00 AM to 5:00 PM 

Check-out
- do 11:00 

Early check-in or late check-out are available subject to availability and may incur an additional charge.

5. CHILDREN AND FAMILIES

The installation plant is family-friendly.

Children are welcome under the following conditions:
- do 4 people: free (without own bedding) 
- up to 10 years: 50 % rates (extra bed) 
- up to 14 years old: 30 % rates (extra bed) 

Family discount
- 15 % discount for 1 adult and 1 child up to the age of 14 

6. COTTAGES

A cot is available as an additional service:
- 15 EUR per night 
- subject to availability and room type 

7. GUEST SERVICES AND CREDIT

Guests can use additional services from the accommodation facility:
Wellness
- dreams
Massages
restaurant
- other services of the installation plant.

All additional services are recorded and charged upon departure as a guest credit, unless otherwise specified.

8. GUEST CONDUCT AND HOUSE RULES

Guests are required to respect the house rules of the accommodation facility and act responsibly towards other guests, staff, and the property of the accommodation facility.

In the event of serious breaches, we reserve the right to:
- immediate termination of stay without reimbursement, 
- charging for damages incurred. 

9. RESPONSIBILITY

The guest is responsible for all damage caused to the property of the accommodation facility.

The installation facility is not responsible for:
- loss or theft of personal belongings by the guest,
- damage caused by the actions of third parties or force majeure.

10. FURTHER INFORMATION

Tourist tax
Tourist tax is included in the price of your stay, unless expressly stated otherwise.

Parking
The following is available to guests free parking.
It is also possible covered parking for an additional 5 EUR per night.

Special requirements
Guest requests will be taken into consideration subject to availability and do not represent a commitment on the part of the accommodation provider.

11. GIFT VOUCHERS AND PROMOTIONS

Gift vouchers are subject to special terms and conditions.

The installation company reserves the right to run promotional campaigns and issue promotional codes (e.g. 10 % discount for a return visit).

12. CHANGES TO RESERVATIONS

Amendments to bookings are possible subject to availability and may affect the price of your stay.